Frequently Asked Questions

Everything you need to know about your WelleCo US shopping experience.

What is your standard shipping timeframe within the US?

Standard shipping typically takes 3-7 business days. We offer expedited shipping options at checkout for those who need their fashion essentials sooner.

How can I track my order?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

What is your return and exchange policy?

We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please note that certain sale items may be final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure a perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

WelleCo US is committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled fibers, and eco-friendly manufacturing processes.